Shipping policy

Last updated: January 26, 2026

At Modera House, we take great care in preparing and shipping your order. Please review the information below before placing your order.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Processing times may vary during peak seasons, promotions, or due to circumstances beyond our control.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery timeframes are estimates only and begin once your order has shipped. Actual delivery times may vary depending on carrier, destination, weather conditions, or other unforeseen factors.

Shipping Carriers

We use reputable third-party shipping carriers to deliver orders. Carrier selection is determined based on order size, destination, and efficiency.

Domestic Shipping

We currently ship within the United States. At this time, we do not offer international shipping.

Delays and Lost Packages

Modera House is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control.

If a package is marked as delivered but cannot be located, the customer is responsible for contacting the carrier directly. We will, however, provide reasonable assistance when possible.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. Modera House is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Orders returned due to incorrect address information may require additional shipping fees to be reshipped.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging. We will review the claim and determine an appropriate resolution.

Order Tracking

Once your order has shipped, tracking information will be provided via email. Please allow up to 24 hours for tracking information to update.

Contact Us

If you have questions about shipping, please reach out through the contact information provided on our website.